Conditions of Use

We hope you will find our terms and conditions easy to understand. Our conditions comply with UK legislation and distance selling regulations. Please do not hesitate to call or email us if you have any questions. It is assumed by making an order, that you accept our online Terms and Conditions.

These Terms and Conditions do not affect your statutory rights as a customer.

Contact Details

You may contact us by using our CONTACT US form.

Prices

All prices are in British Pounds (£ sterling). We are not VAT registered so all products are currently VAT free. Prices may be changed without notice. Overseas buyers (ie those not resident in the United Kingdom) are responsible for any import duty or local taxes that may be levied.

Product Descriptions and Images

Please note that our products are hand made and so sizes are approximate. Images where shown are representations of the products offered and are taken by us using standard digital cameras. However, due to differences in technology we can not guarantee colour accuracy on your screen. We do however think it is pretty close on most screens.

Payment

Payments are processed via PayPal for credit or debit cards. We do not get to see your payment card details at any time and do not record them on our system.

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All credit/debit cardholders are subject to validation checks and authorisation. If we suspect that a payment has been made fraudulently we reserve the right to cancel the order and make a full refund.

Receipts

All customers placing an order will be provided with a receipt by email. Please contact us if you suspect your receipt to be incorrect and we will rectify it. Also please note that if you enter your e-mail address incorrectly, or your e-mail provider incorrectly judges our e-mail to be junk mail, then it may be diverted to your junk mail folder.

 Security

We take every precaution to protect your information both online and offline. We protect your payment card information by using PayPal to accept payments. This means that we never see your credit/debit card details and so do not store them on our system.

Delivery

We try to use Royal Mail for delivery.

Complaints Procedure

We have never had a complaint, but in the event that we fail in meeting our high standards of customer service please contact us and we will resolve any issues.

Please provide as much detail of your complaint as possible, including product details, dates and times of communication with us where applicable. We endeavour to respond to all complaints within 3 working days advising you the estimated time the complaint should take to resolve. We will also advise you of the progress of your complaint on a regular basis should it not be resolved within 7 working days.

Website Access

The contents of the website may not be copied, reproduced, duplicated, sold, downloaded or distributed by any means to third parties without our express written consent. You may copy or print details for the sole purpose of using the website while connected to the Internet. You must not use the website in any way that causes, or is likely to cause the website or access to it to be interrupted, damaged or impaired in any way. You must not use the website for fraudulent purposes, spamming or any unlawful activity.

Copyright

All content on the website is the property of Daisy Brook Quilts and is protected by UK copyright. You may not extract or use any content or parts of the content of the website without express written consent. This includes but is not limited to use of the text, images or graphics from this site. For Press and Media usage please contact us for high resolution images and permission to use.
You agree not to copy our designs. We take theft of our designs very seriously. We will pursue those who choose to imitate our designs.

Liability

The information contained in the website is for information purposes. We are not providing any recommendations or endorsements to any product or service promoted on the website. The material on the website does not constitute advice and you should not use the information on the website to make any decisions or take any action.

Jurisdiction

These terms and conditions are governed in accordance with the laws of England and Wales. You agree, as do we, to submit to the non-exclusive jurisdiction of the English courts.